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General
Company Information
Who
Is Sauflon?
Contact Information
Product
Information
Sauflon
55 UV Contact Lenses
Sauflon Contact
Lens Solutions
Program
Information
What
is the patient retention program?
How do I get started?
Do
you have testimonials from other doctors using your program?
How
do you handle patient Eye care insurance?
Can
I offer Sauflon solutions to patients that are not fitted
in Sauflon lenses?
Ordering
and Shipping Information
How
do I order lenses?
What is
your refund and exchange policy?
Can
my patient specify where you ship their lenses and solutions?
How
do you handle shipping and handling of the lenses and solutions?
What is
the frequency of the shipments?
Addressing
Common Patient Questions about Automatic Replenishment
General Company Information
Who Is Sauflon?
The leader in Patient Retention Programs
for Eye care Professionals
Formed in 1985, Sauflon is the market leader in the UK contact
lens solutions field– in both volume and value. Our
high-quality contact lenses and lens care products are utilized
by eye care professionals in over fifty countries.
With headquarters in London, UK, Sauflon Pharmaceuticals operates
worldwide, with eight satellite companies on five continents,
including the USA, UK, Germany, Holland, Italy and Russia.
Sauflon supplies contact lenses, lens care solution products
and practice management programs to eye care professionals.
Sauflon USA corporate offices and distribution center are
headquartered in Hicksville, New York. Like our sister companies
throughout the world, Sauflon USA offers a fully-managed,
direct-to-patient delivery service on behalf of eye care professionals.
Contact Information
Sauflon Pharmaceuticals
104 Charlotte Avenue
Hicksville, NY 11801
Customer Care and Ordering: 1-800-635-6967
Fax Number: 516-935-4054
E-mail: info@sauflonmail.com
Product Information
Sauflon 55 UV Contact Lenses
For detailed information on Sauflon 55 UV contact lenses,
please see our specifications
page.
Sauflon Contact Lens Solutions
For detailed information on Sauflon contact lens solutions,
please see our specifications
page.
Program Information
What is the patient retention program?
A unique service from Sauflon which automatically delivers
a 3 or 6 month supply of contact lenses and solutions directly
to your patients on the eye care professional’s behalf.
Sauflon’s Patient Retention program will ensure compliance
from your patients and provide increased profits on both lenses
and solutions from every patient.
This program has been designed to ensure your contact lens
and solution revenue grows by offering patients everything
that mail order companies and non-optical outlets can offer,
with the added benefit of your professional care.
Sauflon’s Patient Retention Program is the only service
that can offer 3 and 6 month supplies of lenses and solutions
automatically delivered directly to your patients. This service
is available to eye care professionals throughout the United
States.
How do I get started?
Simply call our customer care center at 1-800-635-6967 and
speak to a representative. We will arrange delivery of a diagnostic
set of lenses and starter packs of solution. A representative
will contact you to provide help for you and your staff in
implementing the program in your practice.
Do you have testimonials from other
doctors using your program?
Yes. For a sampling of doctor testimonials, please visit the
testimonial section
of our web site.
How do you handle patient Eye care insurance?
When using a patient’s insurance plan to pay for the
Sauflon program, patients use their insurance plan allowance
for payment at the initial office visit. For subsequent automatic
orders, the patient’s credit card will be billed. When
the patient becomes eligible again, simply notify Sauflon
Customer Care to bill your practice for the next shipment.
Can I offer Sauflon solutions to patients
that are not fitted in Sauflon lenses?
Absolutely. Sauflon offers a competitive price on the bulk
sale of solutions if you choose to maintain an inventory in
your practice.
Ordering and Shipping Information
How do I order lenses?
Patient orders may be placed via phone, fax and in the near
future, through Sauflon’s web site.
What is your refund and exchange policy?
Sauflon will gladly accept or exchange unopened orders. Please
call our Customer Care Center at 1-800-635-6967 for further
details.
Can my patient specify where you ship
their lenses and solutions?
Yes. We can deliver a patient’s contact lenses and solutions
to any address they specify – home, alternate address
or doctor’s practice.
How do you handle shipping and handling
of the lenses and solutions?
Sauflon recommends that you incorporate the mailing cost into
the overall pricing of the home delivery service; however,
you are free to pass the cost of shipping and handling onto
the patient as a separate item. Please contact our customer
care center for a specific shipping and handling chart for
your postal zone.
What is the frequency of the shipments?
Patients can opt to receive shipments in 3 month, 6 month
or annual increments.
Addressing Common Patient Questions
about Automatic Replenishment
1) I don’t feel comfortable
using my credit card.
Most patients use their credit card for various consumer purchases,
including optical. Credit card payments are the safest way
to purchase products. Your purchase is secure, guaranteed
and you may cancel at anytime with just a phone call to our
office.
2) I am concerned I may have too many
boxes and only want to purchase as I need them.
Changing your contact lenses and lens case on the set schedule
the doctor prescribed is important for the health of your
eyes. The Sauflon system delivers your lenses, solution and
a new case to your home just 2 weeks prior to your last lens
so you will never run out of product and will not be overstocked
with more than you need. Lastly, simply call our office if
you run out or you find you have too much and we can tailor
your deliveries to your schedule.
3) I usually buy my solutions in the
drug store.
The Sauflon home delivery system offers
the ultimate in convenience
combined with a competitively priced solution (free shipping).
Additionally, this is the most comfortable and effective solution
on the market.
4) I want to buy on the Internet.
The Sauflon system provides the same convenience and competitive
pricing that you will find on the Internet. By enrolling in
the Sauflon program you receive free shipping, automatic delivery
and the ability to receive free diagnostic lenses and solution
from our office as you need them.
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